The highest standard of patient care and medical services.
Heyfield is a small rural community 200+ km south east of Melbourne. The Heyfield Medical Centre provides the highest standard of patient care and medical services to over 3,000 patients and is located half an hour from the large regional centres of Traralgon and Sale.
Near Lake Glenmaggie on the road to Licola and the High Country the doctors at HMC run as an acute care practice incorporating a holistic approach toward diagnosis and management of illness.
The Practice is co-located with Heyfield Hospital that offers 10 standard beds, 52 beds of aged care (30 low care and 22 high care). The hospital is a private not-for-profit community owned facility.
The Practice provides an after hours service at the Heyfield Hospital. For urgent problems patients are requested to ring the Heyfield Hospital on 5139 7979 to access this service.
The Doctors of this Practice try to provide continuity of care to their regular patients, but can be booked out for a considerable amount of time. There are many occasions when a patient may have to see another doctor as their availability may be better.
Heyfield Medical Centre opening hours are 9.00am -5.30pm Monday to Friday. For your convenience our phones are turned on at 8.30am on those days.
Access to appointments:
APPOINTMENTS
Routine consultations at Heyfield Medical Centre are strictly by appointment. In the event your chosen doctor is unavailable, another doctor will be able to attend to your needs.
Please note that urgent issues and emergencies will always be prioritised, we will do our best to accomodate everyone.
When booking an appointment, kindly inform our Admin Team if you anticipate requiring extra time, particularly for multiple or complex medical issues, Insurance or Centrelink examinations, or minor surgical procedures. Allocating sufficient time for these situations can help prevent delays in the schedule.
If you find yourself running late for your appointment, please call the practice to inform us.
We ask that you provide reasonable notice if you need to cancel or cannot attend your appointment. Failure to notify us may result in a non-attendance fee.
For the best experience, plan your appointment in advance, especially if you wish to consult a specific doctor. If your matter is urgent, you will be seen with minimal delay, although your preferred doctor may not be available at that moment.
If your preferred doctor is unavailable, feel free to see another doctor in our practice if the situation cannot wait. This may occur if your doctor is called away or is on leave.
ON THE DAY
Appointments for acute presentations are made available on the same day. For your convenience, our phones are open from 8:30 AM to 5:30 PM, Monday to Friday, allowing you to access these appointments.
You also have the option to book online through our website or via the HOTDOC app.
QUICK CLINIC
When required, we offer a short appointment, which should be restricted to one issue only. An example of this could be a script renewal for a regularly prescribed medication.
Patients are encouraged to communicate with our Admin Team regarding the booking of an appointment.
Please note that no prescriptions for narcotics or benzodiazepines will be written, and this appointment type should not replace your regular review with your GP.
SUPERVISED INTERNS and MEDICAL STUDENTS
We are proud to be actively involved in training the next generation of doctors. Heyfield Medical Centre uses parallel consulting to do this. We host Interns and Senior Students from universities who are supervised by a senior doctor during their consultations.
On most days, all senior doctors at the practice participate in the supervision of these students.
If your preferred doctor is already booked, making an appointment with a student under their supervision is another way to access care.
AFTER HOURS
This Clinic provides an after hours service for our community which is coordinated through the Heyfield Hospital. This is for urgent issues only.
The on call doctor can be contacted by calling the Heyfield Hospital after hours on 5139 7979. Calls are triaged by the Hospital and advice may be given by the Nursing Sister in consultation with the Doctor on call.
If your issue is an emergency dial 000, and ask for the Ambulance.
